Refund policy

At GOATLocker, we take pride in the quality of our products and want every customer to have a great experience.

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of receiving your order and we'll work with you to resolve the issue.

To request a return or replacement, please email info@goatlocker.co.nz with:

• Your order number

• A description of the issue

• Photos of the product (where applicable)

Once your claim has been reviewed and approved, we will provide instructions for returning the item if required.

Refunds will be processed to the original payment method once the returned item has been received and inspected, or where otherwise agreed.

Please note that we do not offer refunds or exchanges for change of mind.

If you have any questions, we'd love to hear from you at info@goatlocker.co.nz.