Shipping policy

At GOATLocker, we're committed to getting your order to you as quickly and safely as possible.

Please read the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1–3 business days of receiving payment.

Orders are processed Monday to Friday, excluding New Zealand public holidays.

During busy periods, product launches, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Within New Zealand

We currently ship throughout New Zealand.

Estimated delivery times:

  • North Island: 2–3 business days

  • South Island: 3–5 business days

  • Rural addresses: Please allow an additional 3-5 business days

Delivery timeframes are estimates only and are not guaranteed.

International Shipping

We may offer international shipping to selected countries.

International delivery times vary depending on destination, customs processing, and local postal services.

Customers are responsible for any customs duties, import taxes, tariffs, or additional charges imposed by their country's authorities.

GOATLocker is not responsible for delays caused by customs clearance processes.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order value.

Any free shipping offers will be clearly advertised on our website and may be subject to minimum order values.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an incorrect address is supplied and the order is returned to us, additional shipping fees may apply to resend the order.

GOATLocker is not responsible for orders delivered to an address provided incorrectly by the customer.

Lost, Delayed or Damaged Parcels

While we work with trusted delivery providers, delivery delays can occasionally occur.

If your parcel is lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:

info@goatlocker.co.nz

We will work with the courier provider to investigate and resolve the issue where possible.

To assist with any claim, customers may be asked to provide photographs of damaged items and packaging.

Delivery Responsibility

Risk and ownership of products pass to the customer upon delivery to the shipping address provided at checkout.

Once tracking information confirms delivery, GOATLocker is not responsible for theft, loss, or damage occurring after delivery.

Consumer Guarantees Act

Nothing in this Shipping Policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection laws.

Where applicable, your rights under New Zealand law will prevail.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Email: info@goatlocker.co.nz